EHWLC Alumni

British Airways Crew Member

After doing my A levels I wanted to continue my education. I knew that I wanted to work in Aviation, but that I wanted a specific course that would prepare me for a career in the industry.

I found a course at Ealing, Hammersmith & West London College called NCFE Level 2 Introduction to Cabin Crew and once I began this course, I learned the basics of what’s needed to work as cabin crew. In class we participated in role plays, and used a mock-up cabin in assessment, running a flight scenario from beginning to end. Some of our classes were about emergency situations and these were exciting but challenging. We always focussed on customer services and even studied mannerisms and body language.

One of the highlights for me was when real cabin crew came in to talk to us at College. We learnt so much from them. We also had the opportunity to visit British Airways as part of the course, which was really inspiring.

If you want something, the teachers will always help you. They supported me in my application for a cabin crew position at Ryanair. I worked for Ryanair for four months and was based in Italy. I really benefitted from the opportunity to live and work abroad.

I am currently working for British Airways and at the moment am on a six month secondment working in their Community Learning Centre. My role involves showing group visits around the airline's headquarters as well as working closely with the trainers when they deliver their sessions. In August I will return to my cabin crew role which I really enjoy. I love the job as it is always different, the atmosphere is buzzing and energetic and no two days are the same. I enjoy meeting and greeting customers and of course travelling. I’ve been to Rio de Janeiro, Los Angeles, Tokyo, Paris and many more.

I would say one of the best things about my time at the College was the tutors. The tutors continued to help me after I had finished the course and they put me in touch with other former students who had been successful. If you want to stay in touch with your tutors you'll be a student forever, as they always invite you back. My course was a great insight into the job role and gave me a real head start on working as cabin crew.

My ambitions for the future are to become a Customer Services Manager on board and maybe an Airport Manager one day. I also would love to visit Australia and Singapore with British Airways.