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Distance Learning

Customer Service in a Health and Care Setting - Level 2

ABOUT THIS COURSE

Customer Service in a Health and Care Setting Level 2

This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

ENTRY REQUIREMENTS

You will need to be:. 
 - aged 19 (as of 31 August in the year before you want to start the course)
 - an EU/UK/EEA citizen (and have residency for at least 3 years)

You must not be enrolled on an apprenticeship when you start the course.

ASSESSMENT METHOD

You will complete an online portfolio of evidence which will include written tasks and essay style questions.

PROGRESSION OPPORTUNITIES

Further online courses in the health and care sector.

STUDY METHODS

You will learn:

  • Preparing to Deliver Customer Service in Health and Social Care Settings
  • Effective Communication for Health and Social Care
  • Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
  • Team Work in Health and Social Care Settings

Benefits:

  • Achieve a nationally recognised Level 2 qualification
  • Improve patient, family and customer experience
  • Further your personal and professional development
  • Gain positive working relationships
  • Improve your skills in service delivery
  • Increase service standards
  • Learn at a time that suits you without the need to attend college
HAMMERSMITH & FULHAM
COLLEGE
HAMMERSMITH & FULHAM COLLEGE
HAMMERSMITH & FULHAM COLLEGE
Gliddon Road
Barons Court
London W14 9BL

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020 7565 1200
EALING GREEN COLLEGE
EALING GREEN COLLEGE
EALING GREEN COLLEGE
The Green
Ealing
London W5 5EW

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020 7565 1200
SOUTHALL COMMUNITY
COLLEGE
SOUTHALL COMMUNITY COLLEGE
SOUTHALL COMMUNITY COLLEGE
Beaconsfield Road
Southall
London UB1 1DP

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020 7565 1200
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