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Distance Learning

Understanding Excellence in Customer Service for Hospitality - Level 2

ABOUT THIS COURSE

This course has been designed to give you an understanding of how to deliver customer service excellence in the hospitality sector.

You will learn about communicating with customers, the importance of teamwork, professional standards and personal development, and the legislation and regulations relating to customer service delivery in the hospitality sector.

ENTRY REQUIREMENTS

You must be aged 19 or older, and have been resident in the UK/EEA for the past three years. You will also need access to a computer (laptop or desktop), and a stable internet connection, to access our interactive online learning platform.

ASSESSMENT METHOD

You will complete an online portfolio of evidence which will include written tasks and essay style questions. You will be assigned an assessor, who will mark your work and provide written feedback.

STUDY METHODS

This knowledge course is taught using our interactive online learning platform, which is available at all times so you can choose when and where you want to study.

HAMMERSMITH & FULHAM
COLLEGE
HAMMERSMITH & FULHAM COLLEGE
HAMMERSMITH & FULHAM COLLEGE
Gliddon Road
Barons Court
London W14 9BL

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020 7565 1200
EALING GREEN COLLEGE
EALING GREEN COLLEGE
EALING GREEN COLLEGE
The Green
Ealing
London W5 5EW

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020 7565 1200
SOUTHALL COMMUNITY
COLLEGE
SOUTHALL COMMUNITY COLLEGE
SOUTHALL COMMUNITY COLLEGE
Beaconsfield Road
Southall
London UB1 1DP

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020 7565 1200
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