Distance Learning
Fee Information

Fees indicated are based on the current academic year (2018/19) and are subject to change next year.

For students under 19

Our courses & apprenticeships are usually free if you are 18 or under on the 31st of August 2019. Some courses have additional fees for things like materials and travel, which you will need to pay at the start of your course. Depending on your circumstances, you may be eligible for financial support for these costs.

For students aged 19 or over

If you are aged 19 or over you may be required to pay fees. Some courses may be free, depending on your circumstances. Certain Level 3 & 4 courses require you to pay the fee in full or take out an Advanced Learning Loan to pay for your course. Please see our guide to fees for more information.

International Students

Students from outside the EU/EEA need to pay the full international fee for their course. Please note, West London College does not offer Tier 4 Visa Sponsorship for students to study in the United Kingdom.

 


About this course

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of how to successfully handle complaints

  • Reduce the risk of complaints
Entry Requirements

You must be aged 19 or over and have lived in the EU/EEA for the past 3 years.

Study Methods

What you will learn

  • Principles of Customer Service and Delivery

  • Understand Customers

  • Understand Employer Organisations

Enrolment

We look forward to welcoming you to Ealing, Hammersmith and West London's College. We are enrolling now. Come along to the College to enrol directly. See our enrolment dates and times. www.wlc.ac.uk/enrol