Hospitality & Catering
Fee Information

Fees indicated are based on the current year (August 2016 to July 2017) and are subject to change next year.

Our further education courses (Entry to Level 3) are usually free if you are 16-18 years old. Depending on your circumstances, you may be eligible for financial support to help with other costs associated with your course such as course materials and travel.

If you are aged 19 or over you may be required to pay fees.

If you are enrolling onto a Level 3 or 4 course and are over 19 years of age the fees may be higher and you will be required to take out an Advanced Learning Loan, please see the guide to fees for more information.

International students will be required to pay the full International course fee.

For more information, see our guide to fees.

About this course

This programme is for home students and is delivered as a two year programme starting in September.

All students are allocated a personal tutor who will provide support throughout their studies. This degree level qualification will develop the skills and techniques you will require if you want to be a success in the world of hospitality - one of the most rapidly expanding sectors of the global economy. This exciting qualification is suited to students who are interested in furthering their career in a wide range of hospitality management related areas or progressing with their academic studies to Degree Level.

Hospitality HND – Unit information Year 1 The Contemporary Hospitality Industry Gain an understanding of the nature and diversity of hospitality and its constituent industries, including the range of job roles and employment possibilities. You will learn about the structure, staffing and developments in the hospitality industry.

The Developing Manager Gain understanding of behaviour management principles and gain skills to review their managerial potential, show managerial roles and responsibilities and create a career development plan.

Customer Service Gain understanding of customer service policies and the purpose of promoting a customer focused culture and gain skills to provide customer service. This module will focus on business and services operations, for example hospitality, sports, and travel and tourism.

Rooms Division Operations Management Learn about contemporary rooms’ division operations management and the importance of revenue management to operations. Learn about the role of the front office as the ‘nerve centre’ of customer activity with network communication links within and to other departments and gain understanding of the management of housekeeping services.

Finance in the Hospitality Industry Develop practical understanding of the accounting techniques used to control costs and profits, and learn how to support managers in making effective short-term decisions. Gain understanding of the sources of funding and income generation for business and services industries and learn how to analyse business performance and evaluate business accounts.

Marketing in Hospitality Understand the concepts of marketing, the role of the marketing mix, the marketing cycle, and gain skills in using the promotional mix. Learn about the concepts and functions of marketing and how they apply to services industries, including hospitality, travel, tourism, sports, leisure and recreation.

Tourist Destinations Gain understanding of UK and worldwide destinations, their cultural, social and physical features, their characteristics and issues affecting their popularity. You will look at the main UK and worldwide tourist destinations in terms of visitor numbers and income generation and their location. Learners will look into the cultural, social and physical features of those destinations and the issues and trends that affect their popularity.

Year 2 Hospitality Operations Management Gain understanding of the operational and economic characteristics, product development, pricing and profitability concepts and gain skills to analyse and improve operational performance in hospitality.

Employability Skills Acquire honed employability skills required for effective employment. You will consider the skills required for general employment such as interpersonal and transferable skills, and understand the dynamics of working with others in teams or groups, and the importance of leadership and communication skills.

Human Resource Management for Service Industries Gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries.

Small Business Enterprise Gain understanding of performance and impact and management of change in small business enterprises and gain skills to improve management and performance and revise business objectives and plans.

Quality Management in Business Understand the concept of quality and quality management and define it in the context of business and service operations. This will focus on how the service to the customer can be improved through a range of quality controls.

Food and Beverage Operations Management Gain understanding of the day-to-day activities and procedures involved in food and beverage operations, whilst also developing a range of practical operational skills.

Facilities Operations and Management Gain understanding of the professional scope and practice of contemporary facilities management. Learners will use administrative systems and evaluate the effectiveness of facilities operations.

Research Project Develop the skills of independent enquiry and critical analysis by undertaking a sustained research investigation. It addresses the elements that make up formal research, including the proposal, a variety of methodologies, action planning, carrying out the research itself and presenting the findings.

We support our students through smaller classes and careers advice We are located within walking distance of London Underground and mainline rail stations. We deliver in a personalised learning environment. We offer support and guidance from a dedicated Work Placement team.

Entry Requirements

One of the following Level 3 qualifications:

BTEC L3 Extended/Diploma/Access to HE Diploma/1 A level or 2 AS levels. Work based qualifications will also need learners to be working in the relevant sector. Some courses will have specific entry requirements. Mature students who do not meet the entry criteria are encouraged to apply and will be considered on the basis of relevant work experience, passing the course entrance assessment and successful interview. If your first language is not English, learners should have a minimum of 5.5 IELTS for Higher National Diplomas alongside a UK or equivalent international qualification.

Assessment Method

Assessment is an integral part of the overall learning process and our student centred approach aims to promote initiative and creativity, critical thinking, evaluation, decision making, personal reflection and effective communication skills. Each unit carries a number of assessments including the following: reports, presentations, case studies and in class tests. Work-based units will also be assessed through work-based tasks, logbooks and reflective statements undertaken in the work place.

Progression Opportunities

On completion of this programme you will be well placed to develop a career in a variety of roles within the Hospitality sector including: Hotel Receptionist, Hotel Manager, Accommodation Manager, Restaurant Manager and Events Organiser/Manager.

As well as being a valuable qualification in its own right, successful students can normally expect to progress into the final year of a hospitality related degree course at university. Most universities would request an IELTS score of 6.5 where applicable. Students will also be equipped with hospitality and management knowledge and skills for employment in their home country. A degree will provide a sound foundation for a variety of careers in the hospitality sector.

You can progress onto the final year of the BA (Hons) Degree at various universities with two pathway options: Business or Hospitality Management.

Study Methods

You will study at Hammersmith Campus during the day, full time.

As part of the course curriculum delivery employer visits and guest speakers are arranged to enhance and contextualise learning where appropriate.

All units are delivered using a diverse range of appropriate teaching and learning methods that support independent student learning. These include informal lectures, online teaching materials and research activities. Learners are encouraged to actively engage with learning through discussions, role plays, feedback team presentations and Q and A sessions.


We look forward to welcoming you to Ealing, Hammersmith and West London's College. We are enrolling now. Come along to the College to enrol directly. See our enrolment dates and times.