Principles of Customer Service Level 2
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
- Achieve a nationally recognised Level 2 qualification
- ​Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- ​Reduce the risk of complaints
You will need to be:
- aged 19 or older on 31 August in the year you wish to study
- be eligible to study in the UK, with 'in-date' evidence that shows that you will be resident in the UK for the duration of the course and not currently studying an apprenticeship programme
You will also need access to a computer (laptop or desktop), and a stable internet connection, to access our interactive online learning platform.
On successful completion you will be awarded a nationally recognised level 2 qualification.
Further your personal development by studying further.
What you will learn:
- Principles of Customer Service and Delivery
- Understand Customers
- ​Understand Employer Organisations
