Complaints, Comments and Suggestions

West London College prides itself on equal opportunities and an environment where our students come first. Your views are very important to us and help us to improve our services as much as possible. We have a dedicated team of people here to listen to any feedback you may have, whether compliments, complaints or suggestions — let us help you!

Have a complaint?

Before sending a complaint, you should first talk to your teacher, tutor, a student adviser or another member of staff. This is usually the quickest and easiest way to resolve any issues that may arise! However, we understand that there may be some occasions when you might prefer to send something in writing. In these cases, you can either complete the form below, or ask for a printed form at the college reception. You can ask your tutor or any member of staff to help you.

You should include as much detail as possible, eg reason for the complaint, dates/times,location, persons involved, what you would like us to do to improve.

When should you hear from us?

We will ensure that your complaints are acknowledged within 5 working days. Your complaint will be investigated by a college manager who will respond to you within 15 working days. If you are not happy with the outcome, you can appeal in writing to the Assistant Principal (Quality and Student Services) within 10 working days of receiving the outcome of your complaint.

Compliments and Suggestions

You can also send us positive feedback in the form of compliments or suggestions. We will use the compliments received to congratulate our staff on doing a good job and share best practice, or use your suggestions to learn how we can improve even more!