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Business & Management

Customer Service Specialist - Level 3

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Expected Practical Duration

Typically will take 15 months to complete

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HAMMERSMITH & FULHAM
COLLEGE
HAMMERSMITH & FULHAM COLLEGE
HAMMERSMITH & FULHAM COLLEGE
Gliddon Road
Barons Court
London W14 9BL

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020 7565 1200
EALING GREEN COLLEGE
EALING GREEN COLLEGE
EALING GREEN COLLEGE
The Green
Ealing
London W5 5EW

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020 7565 1200
SOUTHALL COMMUNITY
COLLEGE
SOUTHALL COMMUNITY COLLEGE
SOUTHALL COMMUNITY COLLEGE
Beaconsfield Road
Southall
London UB1 1DP

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020 7565 1200
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